English
English
- Palazzo Vecchio
- Palazzo Vecchio Courtyard
- History
- Inside
- Collections
- Secret Passages
- Palazzo Vecchio Tower
- Hall of the 500
Palazzo Vecchio Tickets & Tours
Headout is a brand trusted by millions of guests worldwide offering curated experiences to enjoy this attraction. This is not the venue's website.
Jump past ticket queues to Florence's grand townhall, and upgrade for an audio guide.
- Gain direct entry to elaborately furnished courtyards, halls filled with Renaissance masterpieces, and lavish apartments once occupied by the Medici family.
- With an optional audio guide, get a complete understanding as you explore all three floors of this legendary museum and seat of the Florence city council.
- See Donatello’s famed bronze sculpture of Judith assassinating the Assyrian general Holofernes, and Michelangelo’s Genius of Victory statue.
- Add on a tour of Palazzo Vecchio's mysterious secret passages and enter a door hidden behind a painting!
Jump past ticket queues to Florence's grand townhall, and upgrade for an audio guide.
- Gain direct entry to elaborately furnished courtyards, halls filled with Renaissance masterpieces, and lavish apartments once occupied by the Medici family.
- With an optional audio guide, get a complete understanding as you explore all three floors of this legendary museum and seat of the Florence city council.
- See Donatello’s famed bronze sculpture of Judith assassinating the Assyrian general Holofernes, and Michelangelo’s Genius of Victory statue.
- Add on a tour of Palazzo Vecchio's mysterious secret passages and enter a door hidden behind a painting!
Inclusions
- Skip-the-line entry to Palazzo Vecchio
- Audio guide in English, Italian, Spanish, French, German, Dutch & Portuguese (as per option selected)
- Multimedia tablet (as per option selected)
- English guided tour of the secret passages (as per option selected)
Exclusions
- Headsets & mobile device
- Tip: Until March 6, 2025, your Palazzo Vecchio tickets include entry to the "La sala grande. Giorgio Vasari per Cosimo I de’ Medici exhibition"—don’t miss it!
- The two main floors of the museum are wheelchair accessible, but architectural barriers prevent access to the mezzanine floor and the Secret Passages.
- Guests with disabilities can enter the museum for free. Visitors with mobility issues can access the building via the side entrance in Via dei Gondi.
- The lift, situated on the ground floor in the Cortile della Dogana, is for visitors with reduced mobility only.
- Visitors must leave umbrellas, backpacks, and large bags in the cloakroom. Wheelchairs and strollers may be borrowed here free of charge.
- Please present a valid photo ID along with your ticket at the info point of Palazzo Vecchio.
- These tickets can't be cancelled or rescheduled.
Reviews
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Snapshots from our guests
4.1
3,154 ratings
1.5K
1.1K
168
148
276
Guests from France, United States, Spain and over 56 countries have loved this experience
What our guests say
Ana
May 2025Verified booking
Everything! Tour with Simonna was very interesting and informative. We were dazzled with the paintings, history, size of the rooms, etc
Kovács
May 2025Verified booking
Our entry to the museum was very good and quick.
This review is translated. Show original review.
Jeff
May 2025Verified booking
I had an early entry . Highly recommended
View original review in Dutch
Christine
May 2025Verified booking
Really great museum and great historical vibe, not stressy or overcrowded, time to take it all in
Holger
Apr 2025Verified booking
Great building with history. A must see.
View original review in German
Luísa
Apr 2025Verified booking
The exhibition is impressive. I didn't have a guide, so we explored at our own pace.
View original review in Portuguese
Luciana
Apr 2025Verified booking
It was beautiful! No queues and everything worked!
View original review in Portuguese
Elisabeth
Jun 2025Verified booking
Friendly welcome from Laila. She guided us to the left-luggage office and to download the audio guide app.
View original review in French
ROUINSSARD
Jun 2025Verified booking
Hello, we had no wait although there was a queue at the counter. Someone was waiting for us outside. It was perfect. We had taken the audio-guide option, and the person waiting for us downloaded the tour on our phones. It was very practical, but unlike audio-guides with a number at the entrance to each room, the text was at the end and it was up to us to pause it as we moved around and before arriving in the next room to take advantage of the explanation at the right moment. We managed with just one laptop. Thank you for your help.
View original review in French
Stephen
Jun 2025Verified booking
The venue was not overcrowded and the displays had good, informative descriptions posted. The audio guide was not very useful since we didn't bring ear buds and found that using the guide without them was disturbing others.
Nina
Jun 2025Verified booking
Problem-free handover of the tickets. The audio guide is a bit emotionless, you almost fall asleep while listening to it... but all in all, everything was great.
View original review in German
Galland
May 2025Verified booking
What I liked most about this experience was the guide's welcome and her efficient help in orienting us and advising us on the tour. The messages and reminders before the date were also reassuring.
View original review in French
John
May 2025Verified booking
Palazzo Vecchio is a wonderful way to spend a couple of hours or more. Such a beautiful building, full of history and art. Our tour host, Laila, got us off to a great start showing us how to access the audio guide (which was invaluable) and where to begin our tour.
Lianne
May 2025Verified booking
Marta, our guide for the tour was fantastic. She was very knowledgable and her excitement/interest in the Medici's and the Palazzo were palpable. Directions on where to meet could be more clear, the map makes it look like you meet between the Ufizi and the Palazzo
Jørgen
May 2025Verified booking
The ticketing was according to my -positive- expectations. And we were services by a very helpful representative of Headout. Mille grazie!
DANIJEL
May 2025Verified booking
"The room od 500" is simply amazing work of art, an experience worth of visit. The palace is an enormous display od Medici wealth.
TILEMACHOS
May 2025Verified booking
The Palace is extraordinary. The architecture is amazing, and the feeling was very special. Our guide, Laila, helped us a lot with the directions and the instructions she gave us. I will definitely visit Palazzo Vecchio on my next trip to Firenze! Thanks Laila, The Greek friends!
Apoorva
May 2025Verified booking
Everything was amazing, starting from the guide, Laila, who was very sweet and helped us with the overview! We listened to the recording shared, throughout the artwork, wonderful experience over all :)
Purva
May 2025Verified booking
Laila was amazing, we had an issue with our car and couldn't find parking but she waited patiently for us to ensure we don't miss on this experience, would personally love to thank her ☺️
Justin
May 2025Verified booking
Our ticket host was the best. She was super courteous, kind, and happy to share her suggestions and experiences. We were late and she stayed well past her time to ensure we got our tickets. We can't thank her enough. You have a very good employee.
Thomas
Apr 2025Verified booking
Very friendly and helpful reception, great building with an exciting history.... Only the audio guide was unusable.
View original review in German
Daniela
Apr 2025Verified booking
The ticket purchase online was super easy, all we had to do to get into the museum was ti show the toon our phones. The museum is beautiful and we enjoyed looking at the paintings especially by Georgio Vasari.
Jasmina
Apr 2025Verified booking
I don’t have any issues with the Palazzo itself, but I do take issue with the organization and the unnecessary requirement to meet a host—especially one who wouldn’t even accompany us during the visit. The instructions were quite strict and even threatening: if we weren’t at the meeting point 15 minutes before our scheduled entry, it would be assumed we weren’t showing up, and our tickets would be invalid. To be safe, we arrived 20 minutes early. We even confirmed the meeting location with a police officer. In the crowd, we asked several guides if they were our host, but none were. Eight minutes before our entry time (11:00 AM), our group of three split up—I went to the ticket office while the others stayed at the meeting point, as we were genuinely worried we wouldn’t get in. At the ticket office, I was told that our tickets were with “our host,” and we wouldn’t be able to enter without meeting them. In a panic, I returned to the meeting point, only to find that my companions had already spoken with three different people, none of whom were our host. I tried contact customer service, but it was difficult to reach them due to the amount of information I had to input manually—even though I was using the app, which should have automatically filled in basic details like the reservation number. At 11:01 AM, we finally met another couple also struggling to find the same host. One of them managed to get through to the host by phone, and after rushing through the required steps (like the lockers and scanning the app for the audio guide), we managed to enter about five minutes late. I have no complaints about the host personally—they were kind and polite—but I fail to understand the point of using the app when someone else is physically holding our tickets. We were left completely dependent on someone else's punctuality, and despite all the strict warnings not to be late, it was actually *your* service that caused the delay. It was an incredibly stressful and frustrating experience—unlike anything I’ve encountered using other ticketing apps. I truly hope I won’t have to rely on your app again in the future.
Olivier
Apr 2025Verified booking
Meeting point not precise enough. "Behind the statue..." But behind the statue there's also the entrance. whereas you should have read outside. Fortunately, it wasn't raining. Audioguide: if you have the misfortune of closing the audioguide, you no longer have access to the commentary, as you scanned a QRCode that you no longer have.
View original review in French
Deray
Mar 2025Verified booking
Excellent contact with the very competent guide Why not offer the same service in French for those who don't understand Italian?
View original review in French
Delve into the stories behind Palazzo Vecchio with an expert guide.
- Skip past the lines and be led through three floors of lavish rooms filled with Renaissance paintings and sculptures.
- In two hours, walk around charming private chapels and apartments of the Medici family, and intricately decorated courtyards filled with statues.
- Hear all about the ‘Hall of the 500’, built for public governance, now covered from wall to ceiling in Giorgio Vasari’s paneled frescoes.
- Upgrade to the small group option for an intimate tour with just 14 other people, and more language options.
Delve into the stories behind Palazzo Vecchio with an expert guide.
- Skip past the lines and be led through three floors of lavish rooms filled with Renaissance paintings and sculptures.
- In two hours, walk around charming private chapels and apartments of the Medici family, and intricately decorated courtyards filled with statues.
- Hear all about the ‘Hall of the 500’, built for public governance, now covered from wall to ceiling in Giorgio Vasari’s paneled frescoes.
- Upgrade to the small group option for an intimate tour with just 14 other people, and more language options.
Inclusions
- Guided tour of Palazzo Vecchio with skip-the-line entry
- Expert English or Italian-speaking guide (as per option selected)
- Small group guided tour in English, Italian, Spanish, French or German (as per option selected)
Exclusions
- Hotel transfers
- Access to the secret passages
- The two main floors of the museum are wheelchair-accessible, but architectural barriers prevent access to the mezzanine floor.
- Guests with disabilities can enter the museum for free.
- Visitors with mobility issues can access the building via the side entrance in Via dei Gondi. The lift, situated on the ground floor in the Cortile della Dogana, is for visitors with reduced mobility only.
- Visitors must leave umbrellas, backpacks, and large bags in the cloakroom. Wheelchairs and strollers may be borrowed here free of charge.
- Children under the age of 18 years must be accompanied by an adult.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
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4.3
2,153 ratings
1.3K
505
93
47
171
Guests from United Kingdom, United States, Greece and over 16 countries have loved this experience
What our guests say
James
May 2025Verified booking
Our tour guide Martha, was very passionette and friendly. The history/background she provided was very informative. I don't think you get as much out of a tour doing it on your own.
MENCIASSI
Mar 2025Verified booking
I really enjoyed the visit and very good and nice guide Veronica who made the tour of Palazzo Vecchio very interesting .Thank you for a great experience !
View original review in Italian
GRAMA
Jun 2025Verified booking
Dr.
May 2025Verified booking
Kyle
Apr 2025Verified booking
Emma
Apr 2025Verified booking
Geneviève
May 2025Verified booking
Nothing because there was no experience and we never saw our guide for the guided tour of Palazzo vecchio. We were a good 1/4 hour before the tour started. We called assistance, whose instructions were unclear and who finally told us to go to reception. The receptionist received us very badly and told us to contact Headout to make a complaint, as this was not one of their services and no tour was scheduled. Then after a second call to your assistance we insisted to another agent of Palazzo vecchio . The person said he had found our name in their documents but that the visit had been brought forward. We must have been told that the new time was 2pm instead of 4.30pm. But the day before we had received a confirmation e-mail for 4.30 pm and received no other message notifying us of a change in schedule. As a result, we were refused access to the Palazzo Vecchio and had to pay for two tickets without a visit. The receptionist told us to ask Headhout and its partner for a refund. We deplore the lack of clarity (different information in French and English for the meeting point) and the fact that your team never tried to speak English to help us. Above all, we are outraged to have paid for an experience that did not take place on the day and at the time scheduled. We therefore request a refund.
View original review in French
Amart
Dec 2024Verified booking
Hi, the instructions are wrong. You have to go to the reception and not to the place indicated in the email, or via the application. Sincerely
View original review in French
Josephus
Feb 2025Verified booking
Guide was knowledgeable and fun.
arca
Feb 2025Verified booking
Competence of the guide. Very knowledgeable.
View original review in Italian
Massimo
Jan 2025Verified booking
Everything. Courteous, friendly and knowledgeable guide.
View original review in Italian
Andras
Jan 2025Verified booking
our guide Giulia was fantastic. She told a lot of valuable information in an entertaining and engaging style.
View original review in Italian
Paccagnella
Jan 2025Verified booking
THEODOROS
Jan 2025Verified booking
Lorella
Jan 2025Verified booking
Laura
Nov 2024Verified booking
Our guide Ivan was very comprehensive and nice explaining to me without tediousness the vicissitudes of the Old Palace and making comparisons with our life today ! Everything was perfect thank you !
View original review in Italian
Julie
Sep 2024Verified booking
The guide was great, very interesting information and great tour! We got to see a secret room, which the general public don't.
Pablo
Oct 2024Verified booking
Our tour of the Palazzo Vecchio was amazing. Our guide, Constanza, was super friendly and very knowledgeable. We really enjoyed our time there, learned a lot, and would definitely book another tour :).
Ian
Oct 2024Verified booking
Small group size (4) and our excellent guide Steph.
Stolzenhain,
Oct 2024Verified booking
Professional competence and friendliness of the Giudes
View original review in German
Tamelia
Nov 2024Verified booking
Jonathan
Nov 2024Verified booking
Giuseppe
Nov 2024Verified booking
Daniele
Nov 2024Verified booking
Elisabeth
Oct 2024Verified booking
Unravel Medici mysteries in corridors and rooms hidden from the public, on an exclusive tour!
- Follow an expert guide up the narrow passages of Duke Gualtieri’s medieval stairway, and through a door concealed by a painting.
- Enter an intriguing private study, and view the coffered ceiling of the ‘Hall of the 500’ from a unique perspective.
- With your skip-the-line tickets, freely walk through the rest of Palazzo Vecchio.
Unravel Medici mysteries in corridors and rooms hidden from the public, on an exclusive tour!
- Follow an expert guide up the narrow passages of Duke Gualtieri’s medieval stairway, and through a door concealed by a painting.
- Enter an intriguing private study, and view the coffered ceiling of the ‘Hall of the 500’ from a unique perspective.
- With your skip-the-line tickets, freely walk through the rest of Palazzo Vecchio.
Inclusions
- Skip-the-line entry to Palazzo Vecchio
- English guided tour of the secret passages
- This experience is not accessible by wheelchair/stroller, and is not recommended for guests with mobility issues.
- Visitors must leave all umbrellas, backpacks, and large bags in the cloakroom.
- Please present a valid photo ID along with your ticket at the info point of Palazzo Vecchio.
- You can cancel these tickets up to 48 hours before the experience begins and get a full refund.
Reviews
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Snapshots from our guests
4.1
12 ratings
8
1
1
0
2
Guests from United States, Canada, Australia and over 7 countries have loved this experience
What our guests say
Ljudmila
Jun 2025Verified booking
The tour was excellent and it stared on time, and we didn't wait on the line. Everything was well explained and it was worth it cheking out the secret passages!
YULIA
Jun 2025Verified booking
The guide, Julia, was amazing, very knowledgeable and fun. The tour itself is interesting. If proper instructions on how to find the guide and where to meet are there, then I would definetely give a higher score.
Alexis
May 2025Verified booking
Note: Great tour, poor meeting instructions from Headout. The tour was really special! If you enjoy seeing secret rooms, learning about the people who lived in these buildings, and learning more about the craftsmanship, then this is the tour for you! By far my favorite visit in Florence. After the tour, we were then able to visit the rest of Palazzo Vecchio, so overall a great experince. HOWEVER, please do not follow the instructions on the Headout app or email. GO TO THE TICKET OFFICE to get your tickets, THEN they will tell you where to meet your guide. The app told us to wait where we were, and we almost missed our tour.
Helen
May 2025Verified booking
The tour itself was fabulous. Christina was knowledgable, very informative and engaging, and she had many great insights about the Medici family. We thoroughly enjoyed seeing the secret, hidden away places in the Palazzo Vecchio and would recommend it for anyone coming to Florence. However, the instructions on our confirmation email were misleading. I was instructed to stand just inside the door of the Palazzo and wait for the guide (pic of email attached). But I really needed to go to the pre-bookings ticket office first, then wait for the guide at the lion in the courtyard. Because of this, we missed our scheduled tour - fortunately, there was availability on the next one so we didn't miss out. The women at the ticket office were very helpful.
Petrus
Jun 2025Verified booking
Nice to see the secret hallways and stairs . Also the story of the past is interesting
Cherie
Mar 2025Verified booking
Tour guide was wonderful and knowledgeable. Tickets were easy and convenient
Sergii
May 2025Verified booking
Andreea
May 2025Verified booking
Myka
Apr 2025Verified booking
Duane
May 2025Verified booking
Giovanni
Feb 2025Verified booking
Very good, clear and knowledgeable guide
View original review in Italian
Wai
Feb 2025Verified booking
The tour with Daisy was EXCELLENT! She was knowledgeable, engaging and very helpful!
Combos
Combo (Save 5%): Palazzo Vecchio + Arnolfo Tower Skip-the-Line Tickets
from €41.80
€39.72
5% off
Access Florence's fortress palace and its 95-meter watchtower in one swift booking.
- Skip the lines to Palazzo Vecchio and walk amidst its grand frescoes, Medici-era relics, and statue of David replica.
- Admire over 50 hand-painted cartographs on cabinet fronts in the Room of Maps at your own pace.
- Climb 230 steps up Arnolfo Tower for stunning 360° views of Florence, capturing the Duomo, Arno River, and iconic red rooftops.
- Pass by medieval stone walls and defensive patrol walkways on the perimeter.
Access Florence's fortress palace and its 95-meter watchtower in one swift booking.
- Skip the lines to Palazzo Vecchio and walk amidst its grand frescoes, Medici-era relics, and statue of David replica.
- Admire over 50 hand-painted cartographs on cabinet fronts in the Room of Maps at your own pace.
- Climb 230 steps up Arnolfo Tower for stunning 360° views of Florence, capturing the Duomo, Arno River, and iconic red rooftops.
- Pass by medieval stone walls and defensive patrol walkways on the perimeter.
Inclusions
- Skip-the-line entry to Palazzo Vecchio
- Skip-the-line entry to Arnolfo Tower
Exclusions
- Tour guide/audio guide
- The two main floors of the museum are wheelchair accessible, but architectural barriers prevent access to the mezzanine floor and to Arnolfo Tower.
- Guests with disabilities can enter the museum for free.
Visitors with mobility issues can access the building via the side entrance in Via dei Gondi. The lift, situated on the ground floor in the Cortile della Dogana, is for visitors with reduced mobility only.
Visitors must leave umbrellas, backpacks, and large bags in the cloakroom. Wheelchairs and strollers may be borrowed here free of charge. - Please present a valid photo ID along with your ticket at the info point of Palazzo Vecchio.
- Until March 6, 2025, your Palazzo Vecchio tickets include entry to the "La sala grande. Giorgio Vasari per Cosimo I de’ Medici exhibition"—don’t miss it!
- These tickets can't be cancelled or rescheduled.
Reviews
How do we collect reviews?
Snapshots from our guests
4.1
2,848 ratings
1.4K
1.0K
132
125
226
Guests from France, United States, Romania and over 45 countries have loved this experience
What our guests say
Kovács
May 2025Verified booking
Our entry to the museum was very good and quick.
This review is translated. Show original review.
Jeff
May 2025Verified booking
I had an early entry . Highly recommended
View original review in Dutch
Christine
May 2025Verified booking
Really great museum and great historical vibe, not stressy or overcrowded, time to take it all in
Luísa
Apr 2025Verified booking
The exhibition is impressive. I didn't have a guide, so we explored at our own pace.
View original review in Portuguese
Luciana
Apr 2025Verified booking
It was beautiful! No queues and everything worked!
View original review in Portuguese
Daniela
Apr 2025Verified booking
The ticket purchase online was super easy, all we had to do to get into the museum was ti show the toon our phones. The museum is beautiful and we enjoyed looking at the paintings especially by Georgio Vasari.
Helene
Apr 2025Verified booking
It's great not to have to queue for tickets. On the other hand, when we went up to the tower, we learned that we couldn't get into the last section because of the rain, so we couldn't reschedule the visit or get a partial refund. We went up to the first level, which offers an interesting view of the city and the Duomo.
View original review in French
Agne
Jun 2025Verified booking
We were in a tower. My dream to see Duomo from the top came true, I was happiest person on Earth today.
mileto
May 2025Verified booking
Convenient queue-jumping. Beautiful experience going up the Tower. Definitely needs to be done.
View original review in Italian
Frank
May 2025Verified booking
A top tip for future visitors
View original review in German
Teresa
May 2025Verified booking
Pure culture. Paintings from many eras. Definitely worth a visit.
View original review in German
Fernando
Apr 2025Verified booking
Very good selection of paintings and art, worth a lot
Le
Apr 2025Verified booking
Very well organized, friendly and smiling staff
View original review in French
Christine
Apr 2025Verified booking
Ticket processing went smoothly. No queuing. The entire Palazzo is extremely worth seeing.
View original review in German
daix
Apr 2025Verified booking
Perfect organization Smooth tour Guide ok at height
View original review in French
LINDA
Apr 2025Verified booking
The protocols of the classroom, the museum, the tornado.
This review is translated. Show original review.
Ramona
Mar 2025Verified booking
I went in right away and was able to visit in peace.
View original review in Italian
Helen
Jun 2025Verified booking
Erich
Jun 2025Verified booking
Deguines
May 2025Verified booking
picaud
May 2025Verified booking
Marine
May 2025Verified booking
Marine
May 2025Verified booking
Vicky
May 2025Verified booking
PATRICIA
May 2025Verified booking
Combos
Combo (Save 5%): Medici Chapels + Palazzo Vecchio Skip-the-Line Tickets
from €39.90
€37.91
5% off
Save big as you experience Florence’s rich Renaissance heritage at two grand landmarks.
- This cost-saving combo provides you priority access to the Medici Chapels and Palazzo Vecchio.
- Discover the Medici Chapels, home to the New Sacristy, elaborate tombs, and the grand Cappella dei Principi.
- Bypass the usual two-hour queue at Palazzo Vecchio to admire sculptures like Michelangelo’s Genius of Victory, and breathtaking frescoes.
Save big as you experience Florence’s rich Renaissance heritage at two grand landmarks.
- This cost-saving combo provides you priority access to the Medici Chapels and Palazzo Vecchio.
- Discover the Medici Chapels, home to the New Sacristy, elaborate tombs, and the grand Cappella dei Principi.
- Bypass the usual two-hour queue at Palazzo Vecchio to admire sculptures like Michelangelo’s Genius of Victory, and breathtaking frescoes.
Inclusions
- Skip-the-line access to the Medici Chapels and Palazzo Vecchio
- Free audio guide app, which can be downloaded on your smartphone
Exclusions
- Hotel transfers
- Meals
- Check out the La sala grande. Giorgio Vasari per Cosimo I de’ Medici exhibition in Palazzo Vecchio, if you are visiting before March 6, 2025.
- Palazzo Vecchio is the seat of the city council. Therefore, when institutional ceremonies are scheduled, the museum may be totally or partially closed to the public.
- Please present a valid photo ID along with your ticket at the information point of Palazzo Vecchio.
- These tickets can't be cancelled or rescheduled.
Reviews
How do we collect reviews?
Snapshots from our guests
4.2
4,672 ratings
2.7K
1.3K
161
176
349
Guests from France, United States, Spain and over 49 countries have loved this experience
What our guests say
Kovács
May 2025Verified booking
Our entry to the museum was very good and quick.
This review is translated. Show original review.
Jeff
May 2025Verified booking
I had an early entry . Highly recommended
View original review in Dutch
Christine
May 2025Verified booking
Really great museum and great historical vibe, not stressy or overcrowded, time to take it all in
Luísa
Apr 2025Verified booking
The exhibition is impressive. I didn't have a guide, so we explored at our own pace.
View original review in Portuguese
Luciana
Apr 2025Verified booking
It was beautiful! No queues and everything worked!
View original review in Portuguese
Nicola
Apr 2025Verified booking
The Chapels and museum were definitely worth the visit. Lots of available information freely available to explain what you are seeing.
Daniela
Apr 2025Verified booking
The ticket purchase online was super easy, all we had to do to get into the museum was ti show the toon our phones. The museum is beautiful and we enjoyed looking at the paintings especially by Georgio Vasari.
Iris
May 2025Verified booking
It wasn't really a skip the line ticket. We still had to queue at the same line. Luckily it wasn't that long.
Simon
May 2025Verified booking
Virtually no waiting Magical visit, magnificent chapel interior, a must!
View original review in French
Teresa
May 2025Verified booking
Pure culture. Paintings from many eras. Definitely worth a visit.
View original review in German
Peter
May 2025Verified booking
Great no problems with tickets, meet up with guide. Skipped the queue, happy days
James
Apr 2025Verified booking
The ceilings and artwork were beautiful
Fernando
Apr 2025Verified booking
Very good selection of paintings and art, worth a lot
Christine
Apr 2025Verified booking
Ticket processing went smoothly. No queuing. The entire Palazzo is extremely worth seeing.
View original review in German
ELISABET
Apr 2025Verified booking
The dome is impressive as soon as you enter
View original review in Spanish
Ramona
Mar 2025Verified booking
I went in right away and was able to visit in peace.
View original review in Italian
Enrique
Mar 2025Verified booking
The exhibition and the treatment of the museum staff
View original review in Spanish
Erich
Jun 2025Verified booking
Lescae
Jun 2025Verified booking
Deguines
May 2025Verified booking
Maria
May 2025Verified booking
Randolph
May 2025Verified booking
picaud
May 2025Verified booking
Lavail
May 2025Verified booking
Marine
May 2025Verified booking
- Differentiator: Bypass the crowds and scale Arnolfo Tower, towering above Palazzo Vecchio.
- Everything you get: Get priority access to the tower, situated on the third floor of Palazzo Vecchio. Climb over 230 steps along embattlements and ancient passages to reach the top of this lookout tower. At 95 meters above ground, soak in skyline panoramas, stretching from Palazzo Pitti and Arno River, to the rolling Tuscan hills.
- Why choose this: Save time with priority entry, giving you extra moments to admire the medieval stone tower’s history and Florence’s iconic sights.
- Differentiator: Bypass the crowds and scale Arnolfo Tower, towering above Palazzo Vecchio.
- Everything you get: Get priority access to the tower, situated on the third floor of Palazzo Vecchio. Climb over 230 steps along embattlements and ancient passages to reach the top of this lookout tower. At 95 meters above ground, soak in skyline panoramas, stretching from Palazzo Pitti and Arno River, to the rolling Tuscan hills.
- Why choose this: Save time with priority entry, giving you extra moments to admire the medieval stone tower’s history and Florence’s iconic sights.
Inclusions
- Skip-the-line entry to Arnolfo Tower
Exclusions
- Meals
- Hotel transfers
- This experience is not accessible by wheelchair/stroller, and not recommended for guests with limited mobility.
- These tickets can't be cancelled or rescheduled.
Reviews
How do we collect reviews?
Snapshots from our guests
4.4
24 ratings
14
8
0
1
1
Guests from France, United States, United Kingdom and over 10 countries have loved this experience
What our guests say
Helene
Apr 2025Verified booking
It's great not to have to queue for tickets. On the other hand, when we went up to the tower, we learned that we couldn't get into the last section because of the rain, so we couldn't reschedule the visit or get a partial refund. We went up to the first level, which offers an interesting view of the city and the Duomo.
View original review in French
Agne
Jun 2025Verified booking
We were in a tower. My dream to see Duomo from the top came true, I was happiest person on Earth today.
mileto
May 2025Verified booking
Convenient queue-jumping. Beautiful experience going up the Tower. Definitely needs to be done.
View original review in Italian
Frank
May 2025Verified booking
A top tip for future visitors
View original review in German
Le
Apr 2025Verified booking
Very well organized, friendly and smiling staff
View original review in French
daix
Apr 2025Verified booking
Perfect organization Smooth tour Guide ok at height
View original review in French
LINDA
Apr 2025Verified booking
The protocols of the classroom, the museum, the tornado.
This review is translated. Show original review.
Helen
Jun 2025Verified booking
Marine
May 2025Verified booking
PATRICIA
May 2025Verified booking
Gerhard
May 2025Verified booking
Anna
May 2025Verified booking
Nathalie
May 2025Verified booking
Josep
May 2025Verified booking
Elizabeth
Apr 2025Verified booking
Angela
Apr 2025Verified booking
Gerd
Apr 2025Verified booking
Johannes
Apr 2025Verified booking
Gekas
Mar 2025Verified booking
Nicholas
Mar 2025Verified booking
SEVIN
Apr 2025Verified booking
David
Mar 2025Verified booking
Bait and switch. Searched for tickets to the palace and your site masqueraded as selling tickets. And the ticket you sold weren't palace tickets.
Rafael
Mar 2025Verified booking
Patrice
Feb 2025Verified booking
Combos
Combo (Save 5%): Palazzo Vecchio + Uffizi Gallery Tickets
from €54.80
€52.06
5% off
Discover two of Florence's best art history hubs at a pocket-friendly rate.
- Save time and skip the lines to enter the majestic 13th-century Palazzo Vecchio, home to Renaissance statues and architecture.
- Make your way through resplendent rooms like the Hall of Lilies, featuring fleur-de-lys decor and frescoes by Domenico Ghirlandaio.
- With priority access to Uffizi Gallery, view iconic masterpieces like Filippo Lippi’s Madonna and Child and Sandro Botticelli's Primavera.
Discover two of Florence's best art history hubs at a pocket-friendly rate.
- Save time and skip the lines to enter the majestic 13th-century Palazzo Vecchio, home to Renaissance statues and architecture.
- Make your way through resplendent rooms like the Hall of Lilies, featuring fleur-de-lys decor and frescoes by Domenico Ghirlandaio.
- With priority access to Uffizi Gallery, view iconic masterpieces like Filippo Lippi’s Madonna and Child and Sandro Botticelli's Primavera.
Inclusions
Palazzo Vecchio
- Skip-the-line entry to Palazzo Vecchio
Uffizi Gallery
- Skip-the-line entry to Uffizi Gallery
Palazzo Vecchio
- Guests with disabilities can enter the museum for free.
Visitors with mobility issues can access the building via the side entrance in Via dei Gondi. The lift, situated on the ground floor in the Cortile della Dogana, is for visitors with reduced mobility only.
Visitors must leave umbrellas, backpacks, and large bags in the cloakroom. Wheelchairs and strollers may be borrowed here free of charge. - Please present a valid photo ID along with your ticket at the info point of Palazzo Vecchio.
Uffizi Gallery
Tip: Numerous artists, including Raphael and Boticelli, have created their own renditions of Madonna and Child, with over 21 canvases on the subject displayed at the Uffizi. Try to spot them all.
- On the first Sunday of the month, the museum has normal opening hours, and entry is free for everyone.
- These tickets can't be cancelled or rescheduled.
Reviews
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Guests from United States, United Kingdom, Spain and over 75 countries have loved this experience
What our guests say
Andrea
Apr 2025Verified booking
Thanks to buying tickets with headout,we avoided a lot of queue,and the map to redeem paper tickets at the ticket office was very accurate....thanks!
View original review in Italian
Francesca
Apr 2025Verified booking
I go to see the uffizi a little at a time. This is already the second one. Really exciting. Great way to concentrate as well. Everybody very nice.
View original review in Italian
Terry
Apr 2025Verified booking
It's a great time of year to visit - the crowds were smaller than when we were here in August! It takes my breath away to see the Greats in person! We'll be back again!
Loretta
Apr 2025Verified booking
It was really a fantastic day, among the most beautiful works in the world by the most talented and representative artists in history, a dream of mine that I finally realized 😊
View original review in Italian
Rosemary
May 2025Verified booking
Botticelli !!! Beautiful works studied for years and see up close!
claudia
May 2025Verified booking
In the premise that you are very kind Everything went well 😊 Fast flowing Audio guidance very good
View original review in Italian
Angela
May 2025Verified booking
They were unforgettable hours. Everything was well organized.
View original review in German
Kovács
May 2025Verified booking
Our entry to the museum was very good and quick.
This review is translated. Show original review.
Jeff
May 2025Verified booking
I had an early entry . Highly recommended
View original review in Dutch
Christine
May 2025Verified booking
Really great museum and great historical vibe, not stressy or overcrowded, time to take it all in
Silvia
Apr 2025Verified booking
Seeing works by the greatest Masters of arts is priceless iand very impactful! Exellent organization!
Luísa
Apr 2025Verified booking
The exhibition is impressive. I didn't have a guide, so we explored at our own pace.
View original review in Portuguese
Barbara
Apr 2025Verified booking
No waiting in line, everything went smooth
Luciana
Apr 2025Verified booking
It was beautiful! No queues and everything worked!
View original review in Portuguese
Roberto
Apr 2025Verified booking
It is something unparalleled in the world, incredible works that the whole world envies us ...
View original review in Italian
Deborah
Jun 2025Verified booking
I did not queue at all, ticket redemption very fast and convenient. I chose not to have any guide, the visit was still outstanding. I think the Uffizi is one of the most beautiful museums in Europe.
View original review in Italian
Per
Jun 2025Verified booking
The art is fantastic. But the museum was pretty crowded and for some of the paintings the information could have been better.
Bierschock,
Jun 2025Verified booking
Very well organized. Remarkably friendly people at all information points and ticket offices for exchanging pre-booked reservations. Not a matter of course, especially in view of the masses of tourists. And if you are punctual in your time slot line, you have - in June - a maximum waiting time of 25 minutes. And there's really no need to write a review about the content of the exhibitions. Anyone expecting "more" here is definitely wrong.
View original review in German
Elfi
May 2025Verified booking
The exhibition at the Uffizi was a wonderful experience for me. Overwhelming! Only: I am very dissatisfied with your partner headout! We paid about 50% more for the tickets so that we didn't have to put up with long waiting times. And the price should include an Aidioguide (via the app). Someone was also supposed to meet us at a meeting point at the Uffizi and take us to the entrance. There were no queues at the ticket offices (okay, nobody could have guessed that, could they? ). But there was also no one from headout on site who could have answered our questions and there were no audio guides available via the app. We ended up paying another 12 euros for the two audio guides. What a shame! We feel a little "ripped off"! Despite all this, we really enjoyed the exhibition.
View original review in German
Beth
May 2025Verified booking
After waiting in line with my email ticket was told I must go to a different location and get a paper ticket. I understood from the email that switching to the paper ticket was an option-not mandatory.
Anna
May 2025Verified booking
The exchange from the e-ticket to the actual ticket causes unnecessary waiting time. The counter is difficult to find on site. Queue again for admission! Information on what you are not allowed to take with you would also be helpful!
View original review in German
Alexander
May 2025Verified booking
The Uffizi was a disappointment. Poorly curated, very crowded and the audio system didn't even have information on many of the paintings.
Wanderley
May 2025Verified booking
It was very easy to get the tickets and wait in line for the chosen time slot. There was no bureaucracy, it was quick and safe to buy through Headout. I had no access problems.
View original review in Portuguese
John
May 2025Verified booking
The exhibit. Words are inadequate to describe their power. Your forte is in seamlessly facilitating our attendance. Not an easy task with literally thousands of people and multiple queues and times. Your folks have that part mastered. Thank you in all the languages their that day!
Dragomir
May 2025Verified booking
Very crowded. Although the organization was good, there was a long wait in line. Inside, there were a lot of people; those with guides spent a long time in front of the exhibits, making it difficult to see them.
Make the most of Florence
Why visit Palazzo Vecchio Museum?
🏰A townhall and medieval castle
If you're interested in the evolution of democracy, Palazzo Vecchio has secrets to share. Its architecture relays its unique history as a fortress complex, ducal palace, and city council.
⛲Renaissance courtyards and apartments
Duke Cosimo I de' Medici collected eclectic 16th-century artifacts and assigned Renaissance artists like Michelangelo and Vasari to transform the family’s living spaces and formal halls.
🏹A 95-meter tall watchtower
The Arnolfo Tower and the perimeter walkways are part of a medieval defensive system for the city. You can climb over 230 steps above Palazzo Vecchio to access the top and look out at Florence.
🚪Mysterious secret corridors & chambers
There’s a concealed route within the palace, winding through hidden doors and stairways, allowing you to see a new side of its design and structure! This is available on a special secret passages tour.
📍Right in the Florentine core
This iconic structure is nestled in the heart of Piazza del Signoria, retaining its legacy as the city's fortified political core. Glimpse the Duomo’s red dome and visit other monuments like Uffizi Gallery just minutes away.
Your Palazzo Vecchio tickets explained
Skip-the-line tickets
What you get:
- Bypass the ticketing queues and directly access all three floors of the Palazzo Vecchio Museum.
- Enter at your chosen time slot, add on an optional multilingual audio guide.
Best for:
Those short on time and wanting to explore on their own.
Available experiences:
- Palazzo Vecchio Skip-the-Line Tickets
Guided tours
What you get:
- 1 to 2 hours with a professional guide taking you through all three floors.
- The choice of a small group upgrade.
Best for:
A more detailed understanding of the attraction, and to have all your questions answered on the spot.
Available experiences:
- Palazzo Vecchio Skip-the-Line Guided Tour
Additional access (Arnolfo Tower/Secret Passages)
What you get:
- Go beyond the three floors of Palazzo Vecchio Museum to access the top of its 95-meter tower.
- Or, traverse the hidden corridors on a tour of the Secret Passages followed by lunch or gelato-tasting.
Best for:
Those seeking a more in-depth exploration of exclusive sections.
Available experiences:
- Arnolfo Tower Skip-the-Line Tickets
- Palazzo Vecchio Secret Passages Guided Tour
Combo tickets
What you get:
- Discounted skip-the-line entry to attractions that are right near each other and related to the Medici Mile, like Uffizi Gallery or the Medici Chapel.
- Book a cost-saving combo to access Arnolfo Tower and Palazzo Vecchio seamlessly.
Best for:
Travelers looking for budget-friendly experiences immersed in art and history.
Available experiences:
From the happy customers
James
United StatesMay, 2025
Our tour guide Martha, was very passionette and friendly. The history/background she provided was very informative. I don't think you get as much out of a tour doing it on your own.
Palazzo Vecchio Skip-the-Line Guided Tour
Elisabeth
Jun, 2025
Friendly welcome from Laila. She guided us to the left-luggage office and to download the audio guide app.
View original review in French
Palazzo Vecchio Skip-the-Line Tickets
Nina
AustriaJun, 2025
Problem-free handover of the tickets. The audio guide is a bit emotionless, you almost fall asleep while listening to it... but all in all, everything was great.
View original review in German
Palazzo Vecchio Skip-the-Line Tickets
Alexis
CanadaMay, 2025
Note: Great tour, poor meeting instructions from Headout.
The tour was really special! If you enjoy seeing secret rooms, learning about the people who lived in these buildings, and learning more about the craftsmanship, then this is the tour for you! By far my favorite visit in Florence. After the tour, we were then able to visit the rest of Palazzo Vecchio, so overall a great experince.
HOWEVER, please do not follow the instructions on the Headout app or email. GO TO THE TICKET OFFICE to get your tickets, THEN they will tell you where to meet your guide. The app told us to wait where we were, and we almost missed our tour.
Palazzo Vecchio Secret Passages Guided Tour with Skip-the-Line Tickets
Helen
May, 2025
The tour itself was fabulous. Christina was knowledgable, very informative and engaging, and she had many great insights about the Medici family. We thoroughly enjoyed seeing the secret, hidden away places in the Palazzo Vecchio and would recommend it for anyone coming to Florence.
However, the instructions on our confirmation email were misleading. I was instructed to stand just inside the door of the Palazzo and wait for the guide (pic of email attached). But I really needed to go to the pre-bookings ticket office first, then wait for the guide at the lion in the courtyard. Because of this, we missed our scheduled tour - fortunately, there was availability on the next one so we didn't miss out. The women at the ticket office were very helpful.
Palazzo Vecchio Secret Passages Guided Tour with Skip-the-Line Tickets
What to see inside Palazzo Vecchio
See all photos
Plan your visit to Palazzo Vecchio
Timings
How to get there
Entrances
Facilities
Insider tips
Dine
Stay
Palazzo Vecchio Museum & Arnolfo Tower
Friday to Wednesday: 9am - 7pm
Thursday: 9am - 2pm
Last admission: 1 hour before closing time
Please arrive 15 minutes before your scheduled visit. In case of rain, the Tower may close but access to the medieval patrol walkway may still be available.
Best time to visit
The optimal times to visit Palazzo Vecchio are early mornings or late afternoons to avoid crowds. Weekdays usually have fewer visitors compared to weekends, offering a quieter experience.
Detailed Palazzo Vecchio hoursAddress: Piazza della Signoria, 50122 Firenze FI, Italy
Wheelchair accessible entrance: Via dei Gondi
By bus
- Galleria degli Uffizi (Line C1): This stop is directly adjacent to the Uffizi Gallery, making it a short 1–2 minute walk to Palazzo Vecchio.
- Condotta (Line C2): Located near Piazza della Signoria, this stop is approximately a 2–3 minute walk from Palazzo Vecchio.
- Benci (Lines C3, 23, and C1): Situated along the river, this stop is about a 3–5 minute walk to the palace.
- Corso dei Tintori (Lines C3, 23, and City Sightseeing Line A): Positioned near Santa Croce, this stop requires a 5–7 minute walk through historic streets to reach Palazzo Vecchio.
By tram
- Unità (Tram Line T2): The closest tram stop, Unità, is approximately a 10-minute (1-kilometer) walk from Palazzo Vecchio, located near Piazza della Repubblica.
Location
Palazzo Vecchio has multiple entrances, including:
- Porta della Tramontana (North Wind Gate)
- Porta della Dogana (Customs Gate)
- Porticciola (Small Gate)
These entrances are strategically situated within the palace premises.
- Restrooms
- Cloakroom for bags and belongings
- Audio guide rental
- Wheelchair and stroller lending
- Limited accessibility for visitors with mobility issues
- Ticket office for purchasing entry tickets
- Souvenir shop or gift store
- Bring binoculars. From Arnolfo Tower, they’ll help you spot details on Florence’s skyline, like rooftop gardens and hidden frescoes. Inside, they’re perfect for closely examining the intricate ceiling paintings.
- There are numerous subtle motifs, hidden nuances, and historical quirks to this mysterious palace. Try to read up on its history and preservation beforehand to make the most of your visit.
- Palazzo Vecchio often hosts rotating art and history exhibits, in addition to its permanent activities like hunting the turtle with a sail. Check the calendar before your visit!
- Palazzo Vecchio stays open until 11pm in the summer. An evening visit lets you explore its dimly lit halls with fewer crowds, making for a more intimate and mysterious experience.
- Skip the overpriced tourist cafés in Piazza della Signoria. Instead, walk a few minutes to Via dei Neri, home to some of Florence’s best panini shops and trattorias.
- Buca Lapi: 750 m away, historic trattoria serving traditional Tuscan cuisine in a cozy atmosphere.
- Osteria Vini e Vecchi Sapori: 170 m away, it offers authentic Italian dishes and a charming ambiance.
- Il Latini: 700 m away, this is known for its family-style dining with classic Tuscan recipes.
- Bisteccheria - Osteria dell'Orcagna: 75 m away, offering Italian, Mediterranean, Tuscan, and Central-Italian cuisines. It caters to vegetarian diners and serves lunch, dinner, and late-night meals.
- I' Girone De' Ghiotti: 190 m away, a delightful eatery that focuses on the value of money, offering delectable Italian, Fast Food, Mediterranean, and Tuscan dishes.
Beyond Palazzo Vecchio
Uffizi Gallery
Home to a wealth of Renaissance art, Uffizi Gallery boasts masterpieces by Michelangelo, Botticelli, and Leonardo da Vinci, offering a captivating journey through Italy's artistic heritage.
Book Uffizi Gallery tickets
Duomo Florence
The awe-inspiring Florence Cathedral, or Duomo, features Brunelleschi's iconic dome, Giotto's Bell Tower, and captivating frescoes within, showcasing magnificent Renaissance architecture and artistic splendor.
Book Duomo Florence tickets
Basilica of Santa Croce
Known as the Temple of Italian Glories, Santa Croce Basilica houses the tombs of illustrious figures like Michelangelo and Galileo, exhibiting striking architecture and significant Florentine history.
Book Basilica of Santa Croce ticketsFrequently asked questions about Palazzo Vecchio
What do Palazzo Vecchio tickets include?
Your tickets generally include skip-the-line entry to all three floors of the Palazzo Vecchio Museum, including the courtyards, halls and Medici apartments. If you want to ascend the Arnolfo Tower or access the secret passages, separate tickets are required.
How much does a ticket to Palazzo Vecchio cost?
Ticket prices may vary based on age, residency, and additional options like guided tours or audio guides. Currently, standard tickets for adults typically start from €25, while discounts are available for seniors, students, and children.
How long does a visit to Palazzo Vecchio take?
The duration of your visit depends on individual preferences and the extent of exploration. On average, visitors spend about 1.5 to 2 hours exploring the museum and its attractions. However, the actual time spent can vary based on interests and tour choices.
What kind of guided tours are available at Palazzo Vecchio?
There are multiple options – the regular shared tour is available in English or Italian, while the small group tour is also available in French, German, and Spanish. The special secret passages tour is only available in English, taking you through hidden corridors and escape routes.
Is Palazzo Vecchio wheelchair accessible?
Yes, wheelchair users can use the entrance on the side, Via dei Gondi. The two primary floors are accessible by wheelchair, while some parts of the mezzanine might not be. Arnolfo Tower and the secret passages are unfortunately not accessible by wheelchair or stroller.
How do I access the sub-attractions of Palazzo Vecchio?
Access to sub-attractions within Palazzo Vecchio, such as the tower or secret passages, often requires separate tickets or specific tour bookings. These can be purchased in addition to general entry tickets.
Are guided Palazzo Vecchio tours available?
Yes. It depends on the tickets you book; you can specifically book Palazzo Vecchio guided tours accordingly. You’ll be accompanied by an English-speaking guide throughout your tour.
What is the cancelation policy for Palazzo Vecchio tickets?
It depends on the ticket you choose to book. While some tickets offer a full refund if canceled within 48 hours, others cannot be canceled, amended or refunded.
What is the best time to visit Palazzo Vecchio?
The best time to visit would be on weekdays during the early morning slots. The best time of year would be during the off-season, between October to April, since the summer season tends to get quite crowded.
How do I get to Palazzo Vecchio?
You can simply walk to Palazzo Vecchio from Piazza del Duomo, or take a metro or bus to get to the site.
Is Palazzo Vecchio wheelchair accessible?
Yes, wheelchair users can use the entrance on the side, Via dei Gondi. The two primary floors are accessible by wheelchair, while some parts of the mezzanine might not be.
