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- Palazzo Vecchio
- Palazzo Vecchio Courtyard
- History
- Inside
- Collections
- Secret Passages
- Palazzo Vecchio Tower
- Hall of the 500
Book Palazzo Vecchio guided tours
Headout is a brand trusted by millions of guests worldwide offering curated experiences to enjoy this attraction. This is not the venue's website.
Delve into the stories behind Palazzo Vecchio with an expert guide.
- Skip past the lines and be led through three floors of lavish rooms filled with Renaissance paintings and sculptures.
- In two hours, walk around charming private chapels and apartments of the Medici family, and intricately decorated courtyards filled with statues.
- Hear all about the ‘Hall of the 500’, built for public governance, now covered from wall to ceiling in Giorgio Vasari’s paneled frescoes.
- Upgrade to the small group option for an intimate tour with just 14 other people, and more language options.
Delve into the stories behind Palazzo Vecchio with an expert guide.
- Skip past the lines and be led through three floors of lavish rooms filled with Renaissance paintings and sculptures.
- In two hours, walk around charming private chapels and apartments of the Medici family, and intricately decorated courtyards filled with statues.
- Hear all about the ‘Hall of the 500’, built for public governance, now covered from wall to ceiling in Giorgio Vasari’s paneled frescoes.
- Upgrade to the small group option for an intimate tour with just 14 other people, and more language options.
Inclusions
- Guided tour of Palazzo Vecchio with skip-the-line entry
- Expert English or Italian-speaking guide (as per option selected)
- Small group guided tour in English, Italian, Spanish, French or German (as per option selected)
Exclusions
- Hotel transfers
- Access to the secret passages
- The two main floors of the museum are wheelchair-accessible, but architectural barriers prevent access to the mezzanine floor.
- Guests with disabilities can enter the museum for free.
- Visitors with mobility issues can access the building via the side entrance in Via dei Gondi. The lift, situated on the ground floor in the Cortile della Dogana, is for visitors with reduced mobility only.
- Visitors must leave umbrellas, backpacks, and large bags in the cloakroom. Wheelchairs and strollers may be borrowed here free of charge.
- Children under the age of 18 years must be accompanied by an adult.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
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Snapshots from our guests
4.3
2,153 ratings
1.3K
505
93
47
171
Guests from United Kingdom, United States, Brazil and over 15 countries have loved this experience
What our guests say
James
May 2025Verified booking
Our tour guide Martha, was very passionette and friendly. The history/background she provided was very informative. I don't think you get as much out of a tour doing it on your own.
GRAMA
Jun 2025Verified booking
Dr.
May 2025Verified booking
Kyle
Apr 2025Verified booking
Emma
Apr 2025Verified booking
Geneviève
May 2025Verified booking
Nothing because there was no experience and we never saw our guide for the guided tour of Palazzo vecchio. We were a good 1/4 hour before the tour started. We called assistance, whose instructions were unclear and who finally told us to go to reception. The receptionist received us very badly and told us to contact Headout to make a complaint, as this was not one of their services and no tour was scheduled. Then after a second call to your assistance we insisted to another agent of Palazzo vecchio . The person said he had found our name in their documents but that the visit had been brought forward. We must have been told that the new time was 2pm instead of 4.30pm. But the day before we had received a confirmation e-mail for 4.30 pm and received no other message notifying us of a change in schedule. As a result, we were refused access to the Palazzo Vecchio and had to pay for two tickets without a visit. The receptionist told us to ask Headhout and its partner for a refund. We deplore the lack of clarity (different information in French and English for the meeting point) and the fact that your team never tried to speak English to help us. Above all, we are outraged to have paid for an experience that did not take place on the day and at the time scheduled. We therefore request a refund.
View original review in French
MENCIASSI
Mar 2025Verified booking
I really enjoyed the visit and very good and nice guide Veronica who made the tour of Palazzo Vecchio very interesting .Thank you for a great experience !
View original review in Italian
Amart
Dec 2024Verified booking
Hi, the instructions are wrong. You have to go to the reception and not to the place indicated in the email, or via the application. Sincerely
View original review in French
Josephus
Feb 2025Verified booking
Guide was knowledgeable and fun.
arca
Feb 2025Verified booking
Competence of the guide. Very knowledgeable.
View original review in Italian
Massimo
Jan 2025Verified booking
Everything. Courteous, friendly and knowledgeable guide.
View original review in Italian
Andras
Jan 2025Verified booking
our guide Giulia was fantastic. She told a lot of valuable information in an entertaining and engaging style.
View original review in Italian
Paccagnella
Jan 2025Verified booking
THEODOROS
Jan 2025Verified booking
Lorella
Jan 2025Verified booking
Laura
Nov 2024Verified booking
Our guide Ivan was very comprehensive and nice explaining to me without tediousness the vicissitudes of the Old Palace and making comparisons with our life today ! Everything was perfect thank you !
View original review in Italian
Pablo
Oct 2024Verified booking
Our tour of the Palazzo Vecchio was amazing. Our guide, Constanza, was super friendly and very knowledgeable. We really enjoyed our time there, learned a lot, and would definitely book another tour :).
Ian
Oct 2024Verified booking
Small group size (4) and our excellent guide Steph.
Stolzenhain,
Oct 2024Verified booking
Professional competence and friendliness of the Giudes
View original review in German
Tamelia
Nov 2024Verified booking
Jonathan
Nov 2024Verified booking
Giuseppe
Nov 2024Verified booking
Daniele
Nov 2024Verified booking
Elisabeth
Oct 2024Verified booking
Salvatore
Oct 2024Verified booking
Unravel Medici mysteries in corridors and rooms hidden from the public, on an exclusive tour!
- Follow an expert guide up the narrow passages of Duke Gualtieri’s medieval stairway, and through a door concealed by a painting.
- Enter an intriguing private study, and view the coffered ceiling of the ‘Hall of the 500’ from a unique perspective.
- With your skip-the-line tickets, freely walk through the rest of Palazzo Vecchio.
Unravel Medici mysteries in corridors and rooms hidden from the public, on an exclusive tour!
- Follow an expert guide up the narrow passages of Duke Gualtieri’s medieval stairway, and through a door concealed by a painting.
- Enter an intriguing private study, and view the coffered ceiling of the ‘Hall of the 500’ from a unique perspective.
- With your skip-the-line tickets, freely walk through the rest of Palazzo Vecchio.
Inclusions
- Skip-the-line entry to Palazzo Vecchio
- English guided tour of the secret passages
- This experience is not accessible by wheelchair/stroller, and is not recommended for guests with mobility issues.
- Visitors must leave all umbrellas, backpacks, and large bags in the cloakroom.
- Please present a valid photo ID along with your ticket at the info point of Palazzo Vecchio.
- You can cancel these tickets up to 48 hours before the experience begins and get a full refund.
Reviews
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Snapshots from our guests
3.9
16 ratings
9
2
2
0
3
Guests from United States, Canada, Netherlands and over 7 countries have loved this experience
What our guests say
Ljudmila
Jun 2025Verified booking
The tour was excellent and it stared on time, and we didn't wait on the line. Everything was well explained and it was worth it cheking out the secret passages!
Carole
Jun 2025Verified booking
Our guide was phenomenal!! Perfect in every way. The tour was fascinating and very engaging. The perfect experience for anyone 12 years and older. Book today!!
YULIA
Jun 2025Verified booking
The guide, Julia, was amazing, very knowledgeable and fun. The tour itself is interesting. If proper instructions on how to find the guide and where to meet are there, then I would definetely give a higher score.
Alexis
May 2025Verified booking
Note: Great tour, poor meeting instructions from Headout. The tour was really special! If you enjoy seeing secret rooms, learning about the people who lived in these buildings, and learning more about the craftsmanship, then this is the tour for you! By far my favorite visit in Florence. After the tour, we were then able to visit the rest of Palazzo Vecchio, so overall a great experince. HOWEVER, please do not follow the instructions on the Headout app or email. GO TO THE TICKET OFFICE to get your tickets, THEN they will tell you where to meet your guide. The app told us to wait where we were, and we almost missed our tour.
Helen
May 2025Verified booking
The tour itself was fabulous. Christina was knowledgable, very informative and engaging, and she had many great insights about the Medici family. We thoroughly enjoyed seeing the secret, hidden away places in the Palazzo Vecchio and would recommend it for anyone coming to Florence. However, the instructions on our confirmation email were misleading. I was instructed to stand just inside the door of the Palazzo and wait for the guide (pic of email attached). But I really needed to go to the pre-bookings ticket office first, then wait for the guide at the lion in the courtyard. Because of this, we missed our scheduled tour - fortunately, there was availability on the next one so we didn't miss out. The women at the ticket office were very helpful.
Petrus
Jun 2025Verified booking
Nice to see the secret hallways and stairs . Also the story of the past is interesting
Eva
Jun 2025Verified booking
Robert
Jun 2025Verified booking
Sergii
May 2025Verified booking
Andreea
May 2025Verified booking
Myka
Apr 2025Verified booking
Fred
Jun 2025Verified booking
It was just bad. The "positive" thing was that the guide was nice and explained everything in detail. The worst thing was the meeting. At the time at the place and NOTHING was there. Then ANY questions about access and then we were told that we had to redeem the tickets and then wait at the meeting point which-oh wonder-was a completely different one. I have never had such stupid organizational planning and information. I will never book through this platform again. Then the event. The pictures that could be seen in advance showed UNIQUELY more "secret places" than we were shown. What we say was very exciting. Only that the lady from the organizer looked very often at the clock and the feeling came up with us that she must "pull" the time. Please provide clear and unambiguous information about the entry process and do not post false pictures that raise expectations that will NEVER be met. A very dissatisfied client. Fortunately, the nice gentleman at the Info Point was very friendly and eager to help!
View original review in German
Duane
May 2025Verified booking
Cherie
Mar 2025Verified booking
Tour guide was wonderful and knowledgeable. Tickets were easy and convenient
Giovanni
Feb 2025Verified booking
Very good, clear and knowledgeable guide
View original review in Italian
Wai
Feb 2025Verified booking
The tour with Daisy was EXCELLENT! She was knowledgeable, engaging and very helpful!
Combos
Combo: Palazzo Vecchio + Museo del Bargello Tickets
from
€44.40
- Wanna see the best of Florence without breaking the bank? Get this pocket-friendly combo ticket to Palazzo Vecchio and Museo del Bargello!
- Say no to standing in long lines and enter the grand Palazzo Vecchio Museum – the 13th-century town hall building adorned with sculptures of Adam and Eve.
- Marvel at Da Vinci's genius as you check out the wooden clock's design at the Hall of Elements, and learn about the many secret passages in the museum.
- Admire the masterpieces by Donatello, Luca della Robbia, and Michelangelo at The National Museum of the Bargello.
- Imagine what life looked like in 15th-century Florence thanks to the museum's coin, textile, and armor displays.
- Wanna see the best of Florence without breaking the bank? Get this pocket-friendly combo ticket to Palazzo Vecchio and Museo del Bargello!
- Say no to standing in long lines and enter the grand Palazzo Vecchio Museum – the 13th-century town hall building adorned with sculptures of Adam and Eve.
- Marvel at Da Vinci's genius as you check out the wooden clock's design at the Hall of Elements, and learn about the many secret passages in the museum.
- Admire the masterpieces by Donatello, Luca della Robbia, and Michelangelo at The National Museum of the Bargello.
- Imagine what life looked like in 15th-century Florence thanks to the museum's coin, textile, and armor displays.
Inclusions
Palazzo Vecchio
- Skip-the-line entry to the Palazzo Vecchio
Museo del Bargello
- Entry to the Museo del Bargello
Palazzo Vecchio
- Guests with disabilities can enter the museum for free.
- Access for visitors with mobility issues is via the side entrance in Via dei Gondi.
- Wheelchairs and strollers may be borrowed here, free of charge.
- This palace museum may be totally or partially closed to the public during institutional ceremonies.
Museo del Bargello
- Tip: The Bargello houses some key Renaissance sculptors. See Donatello and Verrocchio upstairs first, then Michelangelo downstairs for a chronological flow.
- These tickets can't be cancelled or rescheduled.
Reviews
How do we collect reviews?
Snapshots from our guests
4.2
4,900 ratings
2.6K
1.5K
200
146
393
Guests from France, United States, Romania and over 43 countries have loved this experience
What our guests say
Sumur
Jun 2025Verified booking
Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.
Kovács
May 2025Verified booking
Our entry to the museum was very good and quick.
This review is translated. Show original review.
Jeff
May 2025Verified booking
I had an early entry . Highly recommended
View original review in Dutch
Christine
May 2025Verified booking
Really great museum and great historical vibe, not stressy or overcrowded, time to take it all in
Luísa
Apr 2025Verified booking
The exhibition is impressive. I didn't have a guide, so we explored at our own pace.
View original review in Portuguese
Luciana
Apr 2025Verified booking
It was beautiful! No queues and everything worked!
View original review in Portuguese
Daniela
Apr 2025Verified booking
The ticket purchase online was super easy, all we had to do to get into the museum was ti show the toon our phones. The museum is beautiful and we enjoyed looking at the paintings especially by Georgio Vasari.
Sandra
Apr 2025Verified booking
There was no added value for using this ap. All it was was a surcharge for buying a ticket. Do not recommend it to others
Teresa
May 2025Verified booking
Pure culture. Paintings from many eras. Definitely worth a visit.
View original review in German
Fernando
Apr 2025Verified booking
Very good selection of paintings and art, worth a lot
Christine
Apr 2025Verified booking
Ticket processing went smoothly. No queuing. The entire Palazzo is extremely worth seeing.
View original review in German
Julija
Jun 2025Verified booking
Margarita
Jun 2025Verified booking
Andrea
Jun 2025Verified booking
Laura
Jun 2025Verified booking
Anna
Jun 2025Verified booking
Dilay
Jun 2025Verified booking
Erich
Jun 2025Verified booking
Deguines
May 2025Verified booking
Matthias
May 2025Verified booking
picaud
May 2025Verified booking
Marine
May 2025Verified booking
Vicky
May 2025Verified booking
Susan
May 2025Verified booking
Nicolette
May 2025Verified booking
- With just a small group of up to 14 people and fast-track entry, experience the history of Palazzo Vecchio more intimately, Florence's symbol of civic power.
- An experienced tour guide will tell you the history and meaning behind the walls of frescoes representing the elements in the private apartments.
- Put on your headsets and learn more about Michaelangelo’s sculpture, Genius of Victory, and other Renaissance art in the Hall of Five Hundred.
- Soak in the sights and scents of Piazza della Signoria from the terrace at the back of the Palazzo Vecchio.
- Select a professional guide in the language of your choice to understand the cartography murals and artifacts in the Hall of Geographical Maps.
- With just a small group of up to 14 people and fast-track entry, experience the history of Palazzo Vecchio more intimately, Florence's symbol of civic power.
- An experienced tour guide will tell you the history and meaning behind the walls of frescoes representing the elements in the private apartments.
- Put on your headsets and learn more about Michaelangelo’s sculpture, Genius of Victory, and other Renaissance art in the Hall of Five Hundred.
- Soak in the sights and scents of Piazza della Signoria from the terrace at the back of the Palazzo Vecchio.
- Select a professional guide in the language of your choice to understand the cartography murals and artifacts in the Hall of Geographical Maps.
Inclusions
- Guided tour of Palazzo Vecchio Museum
- English, Spanish, Italian, French, or German-speaking guide
- Small group of up to 14 people
- Fast-track entry
- Radio headsets for more than 6 people
Exclusions
- Tips
- Tip: Keep an eye out for the Terrace of Saturn in the Room of Elements, which features a ceiling fresco metaphorically representing Saturn.
- This experience is wheelchair and pram/stroller accessible.
- You may be asked to enter via the security check line on busy days.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Palazzo VecchioGuided Tours
Make the most of Florence
Why take a guided tour of Palazzo Vecchio?
- Gain a deeper understanding of Palazzo Vecchio's cultural significance Vecchio from expert guides who provide in-depth information and historical context about the artwork and architecture.
- Save time and ensure you don't miss out on important details as guided tours follow well-planned routes, covering the main highlights of the palace. Understand the references in artworks like Donatello's striking bronze sculpture of Judith and the stories behind a collection of meticulously hand-painted maps.
- Ask questions and receive engaging commentary, tailored to your interests and allowing for a more personalized experience. With the option to upgrade for a small group or to explore the secret passages, fine-tune the experience to your tastes.
Highlights of a Palazzo Vecchio tour
The Hall of the Five Hundred
Location: First floor
The magnificent hall features grand frescoes by Giorgio Vasari, depicting significant events and personalities of Florence's history.
The Apartments of the Medici Family
Location: Second floor
Explore the opulent chambers where the powerful Medici family once resided, adorned with exquisite artwork and intricate decorations.
The Studiolo of Francesco I de' Medici
Location: Secret passages
Marvel at the intricately crafted private study of Francesco I, featuring remarkable inlaid woodwork and a collection of rare objects.
The Hall of Geographical Maps
Location: Second floor
Admire the meticulously detailed maps depicting regions under Florentine rule during the Renaissance, offering insights into the world as known at that time.
The Chapel of Eleonora
Location: Second floor
Step into the private chapel of Eleonora di Toledo, adorned with vibrant frescoes by Bronzino, depicting scenes from the life of Christ.
The Tower of Arnolfo
Location: Third floor
Climb to the top of the tower for panoramic views of Florence's skyline and the surrounding Tuscan countryside.
Take a detailed look at what's inside Palazzo Vecchio.
Frequently asked questions about Palazzo Vecchio tours
How much does a Palazzo Vecchio tour cost?
The cost of a Palazzo Vecchio guided tour can vary depending on the type of tour, duration, and any additional services included. Prices typically start from 65 euros per person.
Which is the best Palazzo Vecchio tour?
That depends on what you're looking for. If it's an efficient and basic journey through the Palazzo Vecchio Museum, you can pick the Skip-the-Line Guided Tour. But if you want to turn your adventure a notch up, try out the Secret Passages tour with skip-the-line tickets.
Why should I opt for a guided tour of Palazzo Vecchio and what does it include?
Opting for a guided tour of Palazzo Vecchio provides you with expert insights into the history, art, and culture of this historic palace. It typically includes slip-the-line access to the main attractions, expert commentary, and a structured itinerary.
How long does a Palazzo Vecchio guided tour last?
The duration of a Palazzo Vecchio guided tour can vary, but most tours typically last around 2 to 3 hours, giving you a comprehensive overview of the palace.
In what languages are the Palazzo Vecchio guided tours?
Palazzo Vecchio guided tours are available in multiple languages, including English and Italian. The availability of specific languages may vary, so book in advance.
What does the Palazzo Vecchio guided tour cover?
With a guided tour of Palazzo Vecchio, you can typically access the main highlights, including the Hall of the Five Hundred, Medici Apartments, the Tower of Arnolfo, and other significant areas within the palace.
Do the Palazzo Vecchio guided tours include skip-the-line access?
Yes, Palazzo Vecchio guided tours do offer skip-the-line access, allowing you to bypass the regular ticket lines and make the most of your visit.
Can I cancel a booked Palazzo Vecchio guided tour?
Cancellation policies for Palazzo Vecchio guided tours may vary, so it's advisable to check the specific terms and conditions at the time of booking.
Are the guided tours suitable for children?
Many Palazzo Vecchio guided tours are suitable for children, but it's essential to check with the tour operator for age restrictions and age-appropriate tours if you are traveling with children.
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From happy customers
Micaela
United Statesjun, 2025
laila was a great host! it felt easy and smooth with her help. we enjoyed all the art palazzo Vecchio had to offer. Suprised to find out you needed separate admission to climb the tower which was disheartening. Thank you for the easy access to tickets!
Palazzo Vecchio Skip-the-Line Tickets
James
United Statesmei, 2025
Our tour guide Martha, was very passionette and friendly. The history/background she provided was very informative. I don't think you get as much out of a tour doing it on your own.
Palazzo Vecchio Skip-the-Line Guided Tour
Alexis
Canadamei, 2025
Note: Great tour, poor meeting instructions from Headout.
The tour was really special! If you enjoy seeing secret rooms, learning about the people who lived in these buildings, and learning more about the craftsmanship, then this is the tour for you! By far my favorite visit in Florence. After the tour, we were then able to visit the rest of Palazzo Vecchio, so overall a great experince.
HOWEVER, please do not follow the instructions on the Headout app or email. GO TO THE TICKET OFFICE to get your tickets, THEN they will tell you where to meet your guide. The app told us to wait where we were, and we almost missed our tour.
Palazzo Vecchio Secret Passages Guided Tour with Skip-the-Line Tickets
Helen
mei, 2025
The tour itself was fabulous. Christina was knowledgable, very informative and engaging, and she had many great insights about the Medici family. We thoroughly enjoyed seeing the secret, hidden away places in the Palazzo Vecchio and would recommend it for anyone coming to Florence.
However, the instructions on our confirmation email were misleading. I was instructed to stand just inside the door of the Palazzo and wait for the guide (pic of email attached). But I really needed to go to the pre-bookings ticket office first, then wait for the guide at the lion in the courtyard. Because of this, we missed our scheduled tour - fortunately, there was availability on the next one so we didn't miss out. The women at the ticket office were very helpful.
Palazzo Vecchio Secret Passages Guided Tour with Skip-the-Line Tickets
Evelyn
United Statesjun, 2025
Used the audio! To listen to each part of the museum. It was clean and well preserved! Tower steps had handrails and windows kept it very cool!
Arnolfo Tower Skip-the-Line Tickets